Airport passenger service agent CV example

Adding contact details to your airport passenger service agent CV

While it sounds obvious, many applicants forget to add their most up-to-date contact details. But how else will the hiring manager get in touch about the next steps? We suggest noting your information at the top of the page so it’s easy to find, preferably in a slightly larger or bolder font. Remember to note:

• Name – first name and surname
• Location – including county and postcode
• Phone number – the best one to reach you on
• Email address – keep it professional and work-appropriate

Example of contact section for an airport passenger service CV

Start your airport passenger service agent CV with a personal statement

Want to stand out and get your foot in the door? You’ll need an interview-winning personal statement that hooks the hiring manager’s attention and reels them in. This three- to four-sentence introduction offers a taste of your most valuable achievements, skills, and qualifications – the ultimate goal is to encourage the employer to learn more. Stuck? Here’s a simple formula to help you cover the most important points.

Sentence one introduces who you are, including years of experience and career focus. Sentence two stuns with a show-stopping statistic explaining what you can achieve – think of this as the irresistible filling of your summary. Finally, sentences three and four underscore your unique skills and specialisms. For example, you might speak another language or have experience with airline reservation software.

What do we mean by a statistic? This can be anything that substantiates your talents. You might have won several awards, received positive customer feedback, or streamlined check-in processes to boost productivity. Either way, try and drop in a concrete percentage or number to wow the reader.

Here are a few extra tips to keep in mind:

• Don’t exceed the word count – 50 to 100 words is ideal
• Write in the third person to sound more professional
• Only spotlight your highest achievements and skills
• Keep the tone friendly but formal – no jokes or slang
• Scatter in a few keywords – you can find these hard and soft skills in the job advertisement

Example of personal statement for an airport passenger service agent CV

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Adding experience section to your airport passenger service agent CV

Employers pay special attention to the work experience section because it offers a unique insight into a person’s professional life. It’s a fantastic opportunity to shout about your strengths and accomplishments. Plus, the reader can see how long you typically stay in a position – a key consideration for companies that value retention.

Start from your current or most recent role and note up to six responsibilities for each. We recommend adding more detail for relevant positions that match the job specification. Cover the below information:

• Job title
• Employment start and end dates
• Company name
• Company location
• List of duties
• Workplace achievements

Like the personal statement, add plenty of facts and figures to prove you can walk your talk. Otherwise, you’re simply asking the hiring manager to believe you without tangible evidence, and why would they do that? Let’s say you “answered customer queries” – can you expand on this? Perhaps, you “answered over 100 customer queries” or “answered customer queries, resulting in an 83% positive feedback score”. Basically, the more specific you can be, the more impressive you’ll sound!

Next, cover as many different responsibilities as possible to show the reader the scope of your capabilities. For instance, if you’ve mentioned “working with computer systems” underneath one position, discuss “managing confidential information” in another. It’s also a good idea to avoid obvious tasks, such as answering telephone calls and emails. Everyone can do this, so it doesn’t add value to your CV

Lastly, pick up the energy with positive adjectives and action verbs. You might be “reliable”, “motivated”, and “organised”. Action verbs are powerful alternatives to “responsible for”. Some of our favourites for airport passenger service agents include “resolved”, “informed”, and investigated”.

Example of work experience for an airport passenger service agent CV

Skills worth having on your airport passenger service agent CV

The CV skills section is crucial on several fronts. Firstly, highlighting your core skills quickly reassures employers you have what it takes to succeed. Plus, ATS software relies on this collection of scannable keywords to get your application past the algorithm. We suggest noting 12 talents in total, split between hard skills and soft skills.

So, what’s the difference? Hard skills are technical and learnt on the job or through education. Examples include “checking-in luggage”, “using passenger booking software”, and “verifying travel documents”. In contrast, soft skills are personality-based and much harder to learn – think “detail-oriented”, “analytical”, and “adaptable”.

As a rule, you should pay attention to both equally. Employers don’t care how qualified you are if you can’t hold a conversation with a customer. Likewise, you might be incredibly friendly and motivated but lack the fundamental tools to get the job done. You’ll boost your chances of clinching an interview invite by presenting yourself as multi-talented and well-rounded.

Need some more inspiration? Check out the following lists:

Outlining education on an airport passenger service agent CV

Education provides the building blocks for experience, proving you have enough tools to hit the ground running. You can discuss school, college, and university degrees, extracurricular training, and memberships to governing bodies. There’s no right or wrong qualification – anything that cements your credentials counts!

There are a few things to be aware of when filling in this section. Firstly, you don’t need to mention older qualifications if you’ve completed more recent courses, such as undergraduate degrees. Similarly, employers don’t usually require in-depth detail about GCSEs – just list how many you have and the average grade bracket. It’s also best to leave out poor results. While you should never lie, you aren’t obligated to provide this information.

How do you become an airport passenger service agent? You don’t actually need any qualifications, although they help. Employers prefer candidates with an English and Maths GCSE – an BTEC or similar in Hospitality would also be beneficial. Above all else, you’ll be in with a chance if you demonstrate experience in customer-facing roles and a can-do attitude.

When summarising your education, cover the following:

• Name of school, college, university, or other awarding body
• Study start and end dates
• Subject title
• Qualification level – e.g. GCSE or A level
• Qualification result

Example of education for an airport passenger service agent CV