Working in customer service is challenging yet rewarding, offering unique benefits such as job stability, flexible hours, fast-paced recruitment, and the chance to develop essential interpersonal skills. With customer service roles in high demand across the UK, it’s a career path full of opportunities – provided you create an exceptional application. Our step-by-step guide and example CVs will help you create a standout customer service CV that grabs the attention of employers and opens up the best opportunities for your career.

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    Customer service CV examples

    Our professional tools and resources – including customer service CV examples, templates, expert tips, and a step-by-step guide – provide everything you need to create a CV that highlights your career path and unique strengths. Choose from the CVs below to create an impressive application that showcases your achievements, skills, and commitment to delivering outstanding customer service.

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    Customer service CV templates by experience

    Whether your expertise lies in resolving customer queries, managing escalations, or improving customer satisfaction, your CV should showcase your skills and career progression. A strong customer service CV highlights your experience, achievements, and qualifications in a way that’s relevant to the role you’re applying for.

    Tailor each section of your CV to highlight relevant skills, such as customer relationship management, problem-solving, or working in a team. By demonstrating your ability to meet client needs and exceed expectations, you’ll position yourself as a perfect fit for the role.

    This focused approach not only highlights your value to employers but also ensures that your CV reflects your readiness to contribute to the success of the customer service team and the wider organisation.

    Customer service CV template with no experience

    Create my CVcustomer service cv no experience

    If you’re new to customer service, entry-level roles such as customer service representative, call centre agent, or front desk assistant are great places to start. Use these tips to make an impact with your CV:

    • Introduction: Start with a personal statement that highlights your enthusiasm for customer service and soft skills such as communication, empathy, and problem-solving.
    • Education: Include relevant coursework or training that demonstrates your readiness for the role, such as customer interaction or computer skills.
    • Transferable skills: Highlight previous roles or activities where you have developed teamwork, organisational, or conflict resolution skills.

    Finally, include a skills section that highlights basic competencies, such as working with telephone systems, email communication, or familiarity with CRM tools. This approach will ensure that your potential shines through, even without prior experience.

    Mid-career customer service CV template

    Create my CVcustomer service cv writing

    For mid-level professionals, your CV should demonstrate your growth and the impact of your experience in customer service roles. Start with a professional summary that highlights your core strengths, such as client retention, team collaboration, or conflict resolution. Highlight specific achievements, such as:

    • Improving customer satisfaction: Examples of meeting or exceeding KPIs.
    • Process improvements: Stories of streamlining operations to improve efficiency.
    • Leadership: Examples of mentoring new recruits or leading a team in high-pressure situations.

    Even if you haven’t had a formal leadership role, share moments when you took initiative or contributed to a team’s success. Include advanced skills such as experience with customer feedback tools, CRM platforms, or multilingual skills.

    Tailor your CV to the job description to ensure it resonates with recruiters and is compatible with applicant tracking systems (ATS). Show employers that you’re an experienced professional ready to take on more responsibility.

    Senior-level customer service CV template

    Create my CVsenior customer service manager cv

    When applying for senior customer service roles, your CV should focus on leadership, strategic impact, and measurable results. Start with a compelling summary that highlights your extensive experience, leadership skills, and ability to drive customer satisfaction at a strategic level. Focus on these key areas:

    • Leadership impact: Detail how you’ve led customer service teams, shaped department policies, or improved team performance.
    • Achievements: Highlight metrics such as reduced complaint resolution times, improved customer satisfaction scores, or cost-saving initiatives.
    • Complex scenarios: Share experiences of managing large-scale change, such as overhauling customer service processes or leading a department through a period of transition.

    Include relevant certifications, such as customer service or leadership training programmes, and demonstrate thought leadership with examples such as training modules you’ve developed or recognition you’ve received for customer service excellence.

    Tailor your CV to the specific role by focusing on the most relevant aspects of your experience and ensuring that it reflects your ability to make a strategic contribution to the organisation’s goals.

    Take a look at our extensive library of CV templates to find inspiration for your own job application.

    How to write a customer service CV that impresses recruiters

    Creating a strong customer service CV means strategically organising your sections to showcase your skills, experience, and suitability for the role. Each section highlights an essential aspect of your qualifications, so take the time to craft them thoughtfully.

    Below, we’ll walk you through each section and the elements you should include to create an effective CV.

    how to write customer service cv

    STEP 1

    Provide your contact details

    Start your CV by adding a professional contact section at the top of the page. Include your full name, email address, telephone number, and location. Make sure all information is accurate and up to date.

    Example:

    Therese Hartington
    t.hartington@example.com
    07912 345 678
    53 Church Way
    Bradford BD1 9JR

    STEP 2

    Write a compelling personal statement

    Your personal statement is your chance to grab a recruiter’s attention. Highlight key customer service skills such as problem-solving, communication, and conflict resolution. Remember to tailor your statement to the role you’re applying for. 

    Example 1:

    Enthusiastic and customer-focused professional with over 3 years of experience in the retail and hospitality industries. Proven ability to resolve customer complaints efficiently, exceed sales targets and deliver exceptional service. Passionate about creating positive experiences and building customer loyalty.

    OR

    Example 2:

    Dedicated customer service manager with over 5 years of experience leading teams to deliver outstanding customer care. Skilled in coaching team members, streamlining processes and improving customer satisfaction. Excels at handling escalated issues with professionalism and empathy.

    STEP 3

    Describe your work history

    Your work experience section is crucial in demonstrating your customer service expertise. Focus on achievements rather than simply listing responsibilities. Highlight your impact on customer satisfaction, process improvement, or team performance and quantify your achievements with metrics where possible.

    Example 1:

    Customer Service Advisor | Bright Retail Ltd, London
    January 2021 – Current

    • Handled over 60+ customer enquiries per day, achieving a 98% satisfaction rate.
    • Resolved complaints promptly, reducing escalations by 15%.
    • Increased loyalty programme sign-ups by 20% through proactive customer engagement.
    • Trained 5 new team members on company policies and service procedures.

    OR

    Example 2:

    Call Centre Representative | Support Solutions, Manchester
    July 2018 – December 2020

    • Managed inbound calls, assisting an average of 80 customers per shift.
    • Consistently met and exceeded performance targets, achieving a 95% first-call resolution rate.
    • Worked with team leaders to improve call scripts, increasing efficiency by 10%.
    • Won three ‘Employee of the Month’ awards for exemplary service.
    STEP 4

    List your skills

    Employers value a mix of social and technical skills in customer service. Highlight relevant skills in the skills section of your CV and weave them into other sections. Here are some customer service skills to consider:

    Soft skills:

    • Active Listening
    • Communication
    • Conflict Resolution
    • Empathy
    • Problem-Solving
    • Time Management
    • Adaptability

    Technical skills:

    • CRM Software (e.g., Salesforce, Zendesk)
    • Live Chat Tools (e.g., Intercom)
    • Data Entry and Reporting
    • Multitasking Systems (e.g., managing simultaneous inquiries)
    • Product Knowledge
    STEP 5

    Demonstrate your qualifications

    Your education and certifications can add credibility to your CV, especially for customer service roles that require specific training. Focus on listing qualifications that match the job description.

    Example 1:

    EDUCATION

    BA in Business Management
    University of Leeds
    September 2017 – June 2020

    CERTIFICATIONS

    Customer Service Excellence Certification
    Institute of Customer Service
    Completed: 2021

    OR

    Example 2:

    EDUCATION

    GCSEs (7 GCSEs including English and Mathematics)
    St. Mary’s High School, London
    September 2013 – June 2015

    CERTIFICATIONS

    Advanced Communication Skills Training
    Skillpath Training Institute
    Completed: 2020

    STEP 6

    Add any additional information to your CV

    The additional information section allows you to highlight other qualifications or achievements that may not fit elsewhere but add value to your application. Include relevant certifications, volunteer work, languages, or professional memberships.

    Example:

    CERTIFICATIONS

    • First Aid Certification – St. John Ambulance | Certified: 2022
    • Conflict Management Training – Customer Service Institute | Completed: 2021

    PROFESSIONAL MEMBERSHIPS

    • Member of the Institute of Customer Service (ICS)

    ACHIEVEMENTS

    • Boosted customer satisfaction ratings by 12% at [Company Name].
    • Implemented a feedback system that increased customer retention by 15%.

    LANGUAGES

    • Fluent in English and Spanish

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