Application support analyst CV example

How to add contact details to your application support analyst CV

If you’ve sent dozens of CVs but haven’t heard back, you might have forgotten to add your most up-to-date contact details. It’s easy to do but a serious mistake – employers won’t waste their time searching for you online. We recommend adding your information at the top of the page in a slightly larger or bolder font. Remember to include the following:

• Full name – first name and surname
• Location – including county and postcode
• Phone number – preferably mobile
• Email address – keep it work appropriate

Example of contact section for an application support analyst CV

Start your application support analyst CV with a personal statement

Want to jump miles ahead of the competition? Create a persuasive personal statement summarising your top talents, achievements, and qualifications. Above all else, this short introductory paragraph should grab the reader’s attention and inspire them to learn more. However, there’s a catch – you only have three to four sentences to cover the most important points. Check out the below formula to get started.

Sentence one describes who you are, including your career focus and years of experience. Sentence two explains what you can achieve, backed up by a statistic. Finally, sentences three and four underline your unique skills and areas of expertise. For example, you might specialise in email management systems or SaaS applications architecture.

What do we mean by statistics? Drop in a fact or figure that proves you can walk your talk. You might have “customised Microsoft programmes, boosting efficiency by 79%” or “completed over 1,000 service request tickets”. Basically, shout about anything that gives weight to your credentials!

Here are a few other tips that can make or break a personal statement:

• Stick to the word count – 50 to 100 words is ideal
• Write in the third person to sound more professional
• Tailor everything to the job advertisement – draw inspiration from the key skills employers are looking for
• Keep the tone formal – avoid jokes and slang
• Don’t talk about your career ambitions – the statement is about what you can offer to an employer, not the other way around

Example of personal statement for an application support analyst CV

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How to present your work history on an application support analyst CV

The employment background section is a goldmine of valuable information, including your key strengths, achievements, and promotions. It’s a good idea to add as much detail as possible because employers will go through it with a fine-tooth comb. No pressure then!

Start from your current or most recent position and add three to six responsibilities for each. Spend more time on relevant roles that reflect the job advertisement. Run through the following:

• Job title
• Employment start and end dates
• Company name
• Company location
• List of responsibilities
• Workplace achievements

Hiring managers receive hundreds of CVs with glittering work histories, so how do you make yours stand out? Like the personal statement, substantiate your claims with concrete numbers. You’ll boost your chances of success if you provide evidence of what you can achieve. Let’s say you “diagnosed hardware and software defects” – can you expand on this? You could clarify how many defects or provide the outcome, such as “saving the company £20,000 in external IT support fees”.

Nobody wants to read a boring CV, so we suggest elevating the tone with plenty of positive adjectives and action verbs. You might be “proactive”, “methodical”, and “focused”. Action verbs are powerful alternatives to “responsible for”. Some of our favourites for application support analysts include “redesigned”, “simplified”, and “upgraded”.

Lastly, avoid repetition – covering diverse duties will show the reader the breadth of your capabilities. If you’ve spoken about “first- and second-line user support” underneath one position, talk about “customer IT support” in another. Companies always prefer multi-talented applicants.

Example of work experience for an application support analyst CV

Great skills to add on your application support analyst CV

If the employer is short on time or has hundreds of applications to get through, they often use the CV skills section demonstrates you possess the right practical and transferable knowledge to succeed in the role. Alongside saving the employer time trying to untangle your top aptitudes, it makes it easier for CV reading software to do its job. The scannable buzzwords are easily picked out and passed on to key decision-makers.

What’s the difference? Hard skills are job-specific and learnt on the job or via education. Examples include “configuring bespoke software”, “scripting HTML”, and “troubleshooting network-related issues”. In contrast, soft skills are personality-based and much harder to develop, therefore priceless to hiring managers – think “detail-oriented”, “patient”, and “disciplined”.

While it’s tempting to focus solely on hard skills, don’t forget to highlight your character. Employers want to know whether you’d be a good fit for the team. Plus, they actively search for applicants with a positive, proactive mindset. Need some more inspiration? Read through the following lists:

Outlining education on an application support analyst CV

Education is the foundation for experience and can often give you a competitive edge if you’re up against equally knowledgeable candidates. You can talk about school, college, and university courses, outside training, and memberships to governing organisations. Quite simply, underline anything that speaks to your professional understanding.

There are a few things to remember when completing this section. It might sound obvious, but only include your best grades. Plus, there’s no need to discuss GCSEs if you have several more recent qualifications, such as undergraduate or postgraduate degrees. Lastly, you can mention specific course modules if they’re relevant to the job you’re applying for.

What does it take to become an application support analyst? Some people study IT-related courses at university, like “Computer Science”, Information Management Systems”, and “Business Information Systems”. Others prefer to learn on the job through degree apprenticeships or intensive courses with IT training organisations.

Here’s what to include when outlining your qualifications and training:

• Name of school, college, university, or other awarding body
• Study start and end dates
• Subject title
• Qualification level – e.g. BTEC diploma or A level
• Qualification result

Example of education for an application support analyst CV