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IT Help Desk Support CV Sample /Nigel Ruby/22b High Street, Maidstone, Kent/07788 111 222igel@ruby.net
Professional Summary
I have experience of supporting colleagues within a large organisation, both onsite and at remote locations, in person, by phone and email, and by remote desktop. I have a polite, friendly telephone manner and I am good at explaining complicated concepts in a way that users can understand. I am able to use my initiative to escalate issues when necessary, alerting the right person when I cannot solve a problem myself. I am familiar with Windows and Linux operating systems across desktops, laptops, tablets, and smartphones, as well as a range of software including Microsoft Office and Adobe Creative Suite. I keep up to date with the latest technologies, and I am a quick learner.
Core Qualifications
- City & Guilds IT Practitioners Certificate
- BSc in Computer Science
- Experienced in supporting Windows 7, Windows 10, Microsoft Office
- Full driving licence
Experience
IT assistant, Swan Products Ltd: 2014 – present
- Answering email and telephone enquiries
- Installing software and hardware
- Troubleshooting problems
- Running reports
Call centre operative, Swan Products Ltd: 2013 – 2014
- Answering telephone enquiries
- Providing information
- Keeping records
Education
- Six GCSEs including English and Mathematics, all at grades A – C
- A level Mathematics (B) and Physics (B)
- BSc in Computer Science, Ashford College
- City & Guilds IT Practitioners Certificate
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