IT Support Technician CV example

What contact details should I include in my IT Support Technician CV

If you want to receive an interview invite, don’t forget to add your most up-to-date contact details at the top of your CV. While it sounds obvious, many applicants skip over this essential step in a hurry to complete the chunkier sections! We suggest highlighting your information in a slightly larger and bolder font for maximum clarity. Include:

• Full name
• Location
• Phone number – the best one to reach you on
• Email address – keep it work appropriate

Example of contact section for an IT Support Technician CV

How to write a personal statement for your IT Support Technician CV

Making an excellent first impression is easy when you open your CV with a persuasive personal statement. In three to four punchy sentences, you need to knock the recruiter’s socks off with your proudest accomplishments, top skills, and most sought-after qualifications. If this sounds like a tall order, there’s no need to worry – simply follow the below formula.

The first sentence should open with who you are, including years of experience and career focus. The second sentence describes what you can achieve, substantiated by an impressive number. Finally, use the third and fourth sentences to reiterate your unique skills and areas of expertise. Standing out from the crowd doesn’t have to be complicated!

Arguably, the second sentence is the most compelling because it proves you can hit the ground running. Perhaps, you introduced a new software update that boosted productivity by 95%? You might have successfully resolved over 500 user queries in a month, topping the customer service leaderboard. Don’t be afraid to shout about your achievements – employers love confidence when it’s based on facts!

Other expert tips include:

• Write in the third person to sound more professional
• Use plenty of positive adjectives like “committed” and “passionate”
• Only discuss relevant details tailored to the job advertisement
• Be honest – lying or exaggerating only sets you up for failure
• Double-check for spelling and grammar mistakes

Example of personal statement for an IT Support Technician CV

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How to present your work history on an IT Support Technician CV

Now we’re onto the meaty stuff – the work history section. It’s often the most comprehensive part of an IT Support Technician CV, outlining your professional background starting from your current or most recent position. As well as unpicking your strengths and responsibilities, employers can also see how long you typically stay with a company and whether you’ve received any awards or promotions.

Remember, you can talk about all kinds of roles, including apprenticeships and volunteering, alongside traditional full-time employment. Here are some of the key details to mention:

• Job title
• Employment start and end dates
• Company name
• Company location
• Brief list of responsibilities
• Notable achievements

As a rule, include around three duties for older jobs and up to six for newer ones (they tend to be more relevant). Additionally, bolster as many responsibilities as possible with a jaw-dropping fact or figure. Take “assisting users with technical queries” as an example – could you qualify this with the number of users or note your success rate? Statistics make your CV far more convincing!

Next, replace “responsible for” with inspiring action verbs, like “orchestrated”, “spearheaded”, and “programmed”. These engaging openers exude confidence – there’s nothing worse than a boring CV that sounds the same as everyone else’s.

Lastly, show the recruiter the scope of your abilities by covering as many different areas of expertise as possible. For instance, if you’ve highlighted “upgrading software” underneath one position, talk about “training support engineers” in another. Hiring managers tend to prioritise multi-talented candidates who excel in numerous disciplines.

Example of work experience for an IT Support Technician CV

Skills worth having on your IT Support Technician CV

Want to catch the hiring manager’s eye? Gather up your most desirable CV skills. These shining attributes quickly reassure the employer you have the fundamental tools to succeed!

We advise including up to 12 in total, split evenly between hard skills and soft skills. The former are technical and often learnt on the job or via formal education – think “installing firewalls”, “managing servers”, and “providing remote IT Support Technician”. The latter are personality-based and transferable, such as “dependable”, “adaptable”, and “decisive”.

It’s crucial to include a mixture of both, because employers prioritise well-rounded candidates. You might have bucketloads of impressive hard skills but lack the character for the job. Likewise, you might have a wonderful disposition but minimal job-specific knowledge.

Our top tips? Keep your skills relevant to the job advertisement and think outside the box. The more unique you can be, the better. If you’re stuck for ideas, read through the lists below:

How to add education to your IT Support Technician CV

Education is often the decider when you’re up against equally experienced candidates. It’s a chance to show off your academic prowess and extracurricular qualifications in a bid to impress the hiring manager. Plus, studying at school, college, or university confirms you have the right industry skills and knowledge.

So, what does it take to become an IT Support Technician professional? You don’t need to go to university, but most employers prefer applicants who are college educated. You could take a computing or IT Support Technician course, such as a “Level 2 Certificate in ICT Systems Support”, “Level 3 Diploma in ICT Professional Competence”, or “T level in Digital Support Services”.

Remember to check the entry requirements before applying. Most courses require four or five GCSEs at grades A* to D – preferably including IT, Maths, and English. Alternatively, use your GCSEs to secure an apprenticeship, where you’ll pick up valuable tools on the job.

When listing your qualifications, run through:

• Name of school, college, university, or other awarding body
• Study start and end dates
• Subject title
• Level of qualification
• Qualification result

Example of education for an IT Support Technician CV